IT Vendor Manager

3 weeks ago

Montreal, Quebec, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a skilled IT Vendor Manager to join our team. As a key member of our IT Infrastructure team, you'll be responsible for the daily and long-term management activities for Vendor and software management.

About the Role

The IT Vendor Manager will provide team leadership, develop and implement processes and tools for Vendor and asset management, and oversee quality control through the IT asset management lifecycle. You'll also provide inputs to IT leadership, IT Finance, and Procurement regarding expense optimization.

Key Responsibilities

  • Oversee and lead the Vendor and Asset Management team, ensuring they're performing their roles effectively and efficiently.
  • Vendor Management Duties:
    • Identify and foster relationships with key strategic vendors.
    • Establish a 3-year vendor roadmap.
    • Develop a comprehensive understanding of major contracts, including terms, products/services, and quantities.
    • Strategize for significant contract renewals and optimization.
    • Initiate early discussions with contract owners, Procurement, and Asset Management.
    • Confirm budget at the early stages with Operational and Project teams.
    • Identify and quantify potential areas for contract improvement.
    • Evaluate if the value derived from contracts aligns with the amount spent.
    • Support stakeholders in developing their forecasting capabilities to manage efficiently and optimize key contracts.
  • Asset Management Responsibilities:
    • Manage Infrastructure Services' assets lifecycle and ensure compliance using corporate tools as a single source of truth (inventory) ensuring all hardware and software are mapped to product owners.
    • Develop and design dashboards and reports targeted to specific audiences, conduct meetings and presentations to share insights and recommendations to management.
    • Provide visibility on current base and forecast for IFC and RSA.
    • Conduct data analysis related to cost allocation, Total Cost of Ownership (TCO), and other related metrics.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of 8 years of experience ideally in vendor and asset management (hardware and software) and prior experience managing a team.
  • IT Infrastructure and Service knowledge and experience.
  • Knowledge of ServiceNow is an asset.
  • Certified Software Management Professional and/or Certified Hardware Asset Management Professional is an asset.
  • Experience working in close collaboration with multiple stakeholders such as Procurement, IT, Finance, and business.
  • Strong interpersonal skills, including good oral and written communication skills.
  • Customer-focused, analytical, and self-motivated.
  • Strong planning and organizational skills.
  • Strong leadership, coaching, and management skills.
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

What We Offer

At Intact Financial Corporation, we offer a dynamic work environment, competitive compensation, and a comprehensive benefits package. We're committed to supporting our employees' growth and development, and we offer opportunities for professional growth and advancement.

Equal Opportunity Employer

Intact Financial Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and accessible workplace where all employees feel valued, respected, and heard.

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