Language Services Vendor Manager

1 month ago

Montreal, Quebec, Canada Localizationacademy Full time

About Us

Localizationacademy is a leading translation service provider that helps the world's largest and most prestigious industries with translation solutions that elevate the way they do business.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

Position Overview:

As a Vendor Manager at Localizationacademy, you will oversee our external team of language professionals—translators, revisers, lawyer-linguists, and DTPs. Your functions will span talent acquisition, onboarding, availability, forecasts, and ensuring that our external providers receive the care needed to ensure high-quality service to our clients.

Internal Coordination:

  • You will coordinate closely with the Director of Resources, project managers, and sales to forecast needs for upcoming projects on a daily basis.
  • You will coordinate the utilization of internal and external resources for best quality and efficiency.

Vendor Relationship Management:

  • You will identify and onboard new specialized vendors who meet Localizationacademy's standards and needs for translation, revision, post-editing, and other language-related services.
  • You will be the escalation point to collaborate with project managers and vendors to resolve issues or concerns that arise during project execution that are not resolved within the scope of project management.
  • You will maintain a strong network of reliable and talented language professionals to meet the diverse needs of clients.

Vendor Selection and Qualification:

  • You will evaluate and select vendors based on their expertise, capacity, quality standards, availability, and pricing structures.
  • You will negotiate vendor contracts and service-level agreements, considering factors such as pricing, delivery timelines, and quality expectations.
  • You will ensure translations that meet the quality assurance standards as defined by ISO 17100 (International Standard for Translation Services).

Continuous Improvement and Vendor Development:

  • You will stay updated with industry trends, emerging technologies, and best practices in the language services domain.
  • You will identify opportunities for process optimization, automation, and cost-saving initiatives related to vendor management.
  • You will collaborate with our vendors to improve their performance, quality, and efficiency based on feedback and information provided as part of the Resources Quality Module.
  • You will develop and implement vendor training programs or workshops to enhance the skills and knowledge of language professionals.
  • You will collaborate with project managers and revisers to maintain strict adherence to quality protocols.

Project Coordination and Resource Allocation (conditional for specific projects):

  • You will work closely with project managers to allocate appropriate language resources for each project, ensuring efficient workflow and timely project delivery.
  • You will manage escalation project issues and vendor performance to ensure adherence to project requirements and client expectations.
  • You will proactively identify and resolve any resource or capacity constraints to minimize project delays or bottlenecks.

Qualifications and Skills:

  • You will have a Bachelor's degree in a relevant field such as linguistics, translation, international business, or a related discipline.
  • You will have proven experience in vendor management or supplier relationship management within the language services industry.
  • You will have strong knowledge of translation, localization, and other language-related services.
  • You will be able to assess vendor capabilities, evaluate quality standards, and monitor performance against agreed-upon metrics.
  • You will have proficiency in project management tools and software used in the language services industry.
  • You will have an analytical mindset and ability to leverage data for decision-making and process improvement.
  • You will have attention to detail and a commitment to delivering high-quality language services.

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