Veterinary Care Coordinator
2 months ago
Veterinary Care Coordinator Job Description
Location: VCA Canada
We are seeking an experienced and caring Client Care Coordinator/Veterinary Assistant to join our team at Askey Animal Hospital. This full-time opportunity requires a minimum of 3 years experience in the Veterinary Industry and includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital.
Key Responsibilities:
- Assist veterinary staff with various tasks and treatments
- Create a warm and welcoming environment for our patients and pet owners
- Create a positive, low-stress atmosphere for our clients and patients
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
- Compassion and nurturing attitude
- Ability to remain calm in stressful situations and to adapt to changing situations
- Efficient in carrying out assignments independently
- Takes initiative to complete tasks throughout the day
- Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
Additional Responsibilities:
- 3+ years of Customer Service and Client Care
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet owners for follow-up and future appointment bookings
- Respond and manage internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality or retail is an asset
What VCA Canada Offers:
- RRSP Employer 5% Match Program
- A caring culture of Wellness and Appreciation
- Competitive wages and benefits
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
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