Veterinary Care Coordinator

2 months ago

Burlington, Ontario, Canada VCA Canada Full time

Veterinary Care Coordinator Job Description

Location: VCA Canada

We are seeking an experienced and caring Client Care Coordinator/Veterinary Assistant to join our team at Askey Animal Hospital. This full-time opportunity requires a minimum of 3 years experience in the Veterinary Industry and includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital.

Key Responsibilities:

  • Assist veterinary staff with various tasks and treatments
  • Create a warm and welcoming environment for our patients and pet owners
  • Create a positive, low-stress atmosphere for our clients and patients
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and to adapt to changing situations
  • Efficient in carrying out assignments independently
  • Takes initiative to complete tasks throughout the day
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional Responsibilities:

  • 3+ years of Customer Service and Client Care
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet owners for follow-up and future appointment bookings
  • Respond and manage internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset

What VCA Canada Offers:

  • RRSP Employer 5% Match Program
  • A caring culture of Wellness and Appreciation
  • Competitive wages and benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

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