Bilingual Customer Service Representative
1 day ago
We are seeking a highly skilled Bilingual Consumer Relations Representative to join our team at OneTouch Direct. Our company prides itself on providing a positive culture-focused environment where employees are appreciated and recognized.
As a Bilingual Consumer Relations Representative, you will be responsible for:
- Responding to inbound consumer inquiries via phone and email
- Presenting accurate and beneficial resolutions with the tools provided
- Documenting details of all calls and emails through in-house systems
- Providing exceptional consumer care
- Multi-tasking using systems, programs, and screens simultaneously
Requirements
- Must be fluent in English and French Canadian
- Must live within a 1 hour radius of St. Catharines, ON
- Retail or customer service/call center experience is an asset
- Strong computer and typing skills
- Excellent oral and written communication skills
- Professional telephone etiquette
- The ability to work effectively in a work-at-home setting
- Must be able to multi-task
- Respect and maintain customer and client confidentiality
Equipment Requirements
- Desktop or laptop computer with Windows 10
- Reliable internet speeds and broadband connection
- Corded USB headset with noise-canceling microphone
- Camera for video conference purposes
- Power supply with surge protector
- Office furnishings necessary to perform remotely
Benefits
- Full-time position with 40 hours per week, Monday to Friday schedule
- Great earning opportunities with hourly base salary, language premium, and supplemental benefits
- Benefits package including health care plan and extensive paid training
- Diverse and welcoming culture
- Referral program with up to $2,000 per person
- Great starting pay with the opportunity to work from home
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St. Catharines, Ontario, Canada OneTouch Direct Full timeAt OneTouch Direct, we're not just a call center - we're a seamless extension of our clients, providing top-notch contact center solutions to Fortune 500 companies. We're seeking a highly skilled Bilingual Customer Service Representative - French Canadian to join our team in Tampa.Key Responsibilities:Deliver exceptional customer service and support to our...
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St. Catharines, Ontario, Canada OneTouch Direct Full timeAt OneTouch Direct, we're not just a call center - we're a seamless extension of our clients, providing top-notch contact center solutions to Fortune 500 companies. We're seeking a highly skilled Bilingual Customer Service Representative - French Canadian to join our team in Tampa.Key Responsibilities:Deliver exceptional customer service and support to our...
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