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Customer Service Representative
2 months ago
CSN Collision is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and resolving any issues that may arise.
Key Responsibilities:- Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
- Communicate effectively with customers, insurance companies, and other stakeholders to ensure seamless communication and resolution of issues.
- Process customer transactions, including payments and claims, in a timely and accurate manner.
- Work closely with the repair team to ensure that customer vehicles are repaired to the highest standards and that customers are kept informed throughout the repair process.
- Develop and maintain strong relationships with customers, insurance companies, and other stakeholders to ensure repeat business and referrals.
- 3-5 years of experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, insurance companies, and other stakeholders.
- Strong problem-solving skills, with the ability to resolve complex issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Valid driver's license and a clean driving record.
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
CSN Collision is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.