Customer Service Representative

4 hours ago


Mississauga, Ontario, Canada FIL Delivery Inc. Full time
Job Title: Customer Service Representative

FIL Delivery Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Supervise and train staff to ensure excellent customer service
  • Answer written and oral inquiries, addressing customer complaints and concerns
  • Provide information to customers, explaining the type and cost of services offered
  • Obtain and examine relevant information to assess client feedback, enquiries and complaints
  • Perform general office duties, including data entry and follow-up on issues with work orders
Requirements:
  • 2 years to less than 3 years of experience in a customer-facing role
  • Secondary (high) school graduation certificate or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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