High-End Sales Manager

2 months ago

Vancouver, British Columbia, Canada Cartier Full time

Key Responsibilities:

As a key member of the Cartier team, the successful candidate will be responsible for leading business development for the boutique by creating and developing relationships through all client interactions:

  • Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI's
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Strategize and develop networking activities for the boutique team
  • Develop and execute strategic events to enhance the client experience in and out of the boutique

Partnerships and Collaborations:

The successful candidate will also be responsible for partnering with Regional and corporate partners to ensure boutique success:

  • Along with Management Team—determine, communicate and monitor individual and team KPI's to further success
  • Strategize with all Corporate Departments (Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
  • Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
  • Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs

Team Development and Management:

The successful candidate will also be responsible for team development and management:

  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies, boutique targets, & client experience best practices
  • Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
  • Actively recruit and maintain talent pipeline in & out of the boutique
  • Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
  • Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees

Prestige Business Development:

The successful candidate will also be responsible for prestige business development:

  • Strategize outreach to local prestige market
  • Cultivate Prestige Partnerships to increase prestige sales within the boutique
  • Develop and implement a "backpack" strategy to promote prestige sales

Maison Ambassador:

The successful candidate will also be responsible for upholding the Cartier standards and creating a positive and productive boutique environment:

  • Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

Requirements:

The successful candidate will have:

  • Bachelor's degree in a business-related field is a plus
  • Additional language skills are a plus

Experience:

The successful candidate will have:

  • 7 to 10 years of management, especially in luxury retail or hospitality
  • Required experience in managing direct reports

Technical Skills / Abilities:

The successful candidate will have:

  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Previous experience with SAP is preferred
  • Must be able to stand on feet all day

Personal Skills:

The successful candidate will have:

  • Strong leadership skills
  • Must be able to stand all day
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with ability to foster a united work environment with a "can do" attitude
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning

Salary:

Expected salary range: CAD $, to CAD $, plus incentives

Please note, salaries will be negotiated based on relevant skills and experience.

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