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Operations and Member Support Coordinator

1 month ago

Burnaby, British Columbia, Canada BCAA Full time
Job Title: Operations and Member Support Coordinator

At BCAA, we're seeking a highly skilled Operations and Member Support Coordinator to join our Evo Car Share team. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our call centre and providing exceptional customer service to our members.

Key Responsibilities:

  • Coordinate various administrative tasks, including pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls, and mileage overages.
  • Provide exceptional customer service and support to Evo members through various platforms, including live chat, phone, and email.
  • Act as an Evo ambassador, showcasing your commitment to supporting BC's most valued car sharing service.
  • Work in a hybrid, flexible work environment that fits your lifestyle.

Requirements:

  • One-year post-secondary Diploma or Certificate in a relevant field (e.g., Business Administration) and/or one year of experience in a related industry or at least two years related experience in operations.
  • At least two years' experience with administrative or reception and/or customer service or call centre, or a combination of education and experience.
  • Solid working knowledge of MS Office Suite (Word, Excel, Outlook) and willingness to learn new platforms (i.e., Amazon Workspace, Evo Car Sharing Software).

Bonus Skills:

  • One year experience as a Member Service Agent or similar position.
  • Basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software.
  • Rapid-fire typing skills (40 wpm).

What We Offer:

  • A competitive salary range of $43,870.80 ($24.10/hr) to $54,838.44 ($30.13/hr), plus a performance bonus target of 5%, with the opportunity to earn up to 9%.
  • A wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind, and soul thriving.
  • A competitive rewards package that includes salary, performance bonus programs, pension plan, and other perks and programs to help build your personal wealth.
  • Becoming a BCAA member, with access to the great deals and discounts that go along with it.
  • Being part of a team that's named one of Canada's Top Employers for 5 years in a row, with a constant focus on creating a better workplace for all our team members.

Shape Your Future with Us:

  • Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members, and their communities.
  • At Evo Car Share, we pride ourselves on empowering our team members to do great work, enthusiastically supporting all learning and growth opportunities.
  • Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.