Operations and Member Support Coordinator

4 weeks ago

Burnaby, British Columbia, Canada BCAA Full time

Be part of the evolution of car sharing in British Columbia. Evo Car Share, created by BCAA, is the next generation of mobility, providing members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized as a Top Employer for the last five years. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC's car sharing economy, consider this opportunity.

As an Operations and Member Support Coordinator, you'll help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat. You'll act as an Evo ambassador and showcase your commitment to supporting BC's most valued car sharing service. This is a hybrid, shift-work role that supports work-life balance.

Who you are

  • You take the initiative to deliver exceptional customer service.
  • You thrive in a fast-paced environment where every day is different.
  • You demonstrate strong analytical and organizational skills and can juggle multiple and competing priorities.
  • You prioritize work-life balance and are open to a flexible shift work schedule.
  • You're eager to grow and develop your skills.

What you bring

  • You have a one-year post-secondary diploma or certificate in a relevant field, such as business administration, and/or one year of experience in a related industry or at least two years of related experience in operations.
  • You have at least two years of experience with administrative or reception and/or customer service or call centre, or a combination of education and experience.
  • You have a solid working knowledge of MS Office Suite (Word, Excel, Outlook) and are willing to learn new platforms, such as Amazon Workspace and Evo Car Sharing Software.

Bonus skills

  • You have one year of experience as a Member Service Agent or similar position.
  • You have basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and Evo Car Sharing Software.
  • You have rapid-fire typing skills (40 wpm).

Once here, you will:

  • Create an engaging and positive team environment.
  • Coordinate various administrative tasks based on the department's evolving business needs, including pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls, and mileage overages.
  • Provide exceptional customer service and support to Evo members through various platforms (live chat, phone, and/or email).
  • Provide administrative support to procure capital items.
  • Actively participate in job-specific training to reach your full potential.
  • Work in a hybrid, flexible work environment that fits your lifestyle.

The salary range for this position is $43,870.80 ($24.10/hr) to $54,838.44 ($30.13/hr), plus a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We've got you covered.

  • Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities.
  • We empower our team members to do great work and enthusiastically support all learning and growth opportunities.
  • Career advancement and personal development programs are available to help you reach your full potential.
  • You'll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind, and soul thriving.
  • You'll receive a competitive rewards package that includes salary, performance bonus programs, pension plan, and other perks and programs to help build your personal wealth.
  • You'll become a BCAA member, with access to the great deals and discounts that go along with it.
  • We're named one of Canada's Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
  • And...time flies when you're having fun at Evo.

We're always looking for amazing people like you.

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