Service Operations Manager
3 weeks ago
At Pattison Agriculture, we are seeking a highly skilled Service Operations Manager to lead our Service Department in Preeceville, SK. This role is responsible for managing the workload of service employees, ensuring quality of work, effective communication, and Customer Satisfaction.
Key Responsibilities:
- Assign and schedule internal, customer, and warranty jobs for service employees based on their skills and knowledge.
- Work with the Service Business Manager to provide new hire orientation and mentorship for new technicians.
- Optimize shop efficiency and flow to minimize lost billable hours.
- Ensure effective communication and follow-up on repair status and issues.
- Collaborate with the manager to identify and execute continuous process improvements, training opportunities, and provide backup during peak seasons.
- Direct and assist in diagnosing and troubleshooting machine problems with technicians and apprentices.
- Perform final checks and approvals on equipment before starting work orders.
- Provide exceptional customer service, maintaining customer relations and responding to inquiries and needs.
- Assist the Service Advisor in providing quotes for repairs and accurate records of work orders.
- Build and maintain constructive co-worker relationships and foster strong team communication and dynamics.
- Assist in conducting safety meetings and encouraging safe working habits.
Requirements:
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Ability to lift at least 40 lbs repeatedly and 40-75 lbs occasionally.
- Ability to work flexible hours, varying shifts, weekends, and holidays.
- Valid driver's license required.
- 5+ years of experience in complex service repairs and maintenance.
- Ag Equipment Tech (JDTECH) Journeyperson Certification or equivalent.
- Expert knowledge of mechanical, electrical, and hydraulic systems used in ag and turf equipment repair.
- Ability to use current business systems and working knowledge of computer functions.
Why Work with Us:
We offer competitive wages, excellent benefits, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we provide endless opportunities for career growth and development.
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