Service Operations Manager
7 days ago
Service Shift Manager Opportunity at Pattison Agriculture
Job Summary
We are seeking a highly skilled and experienced Service Shift Manager to join our team at Pattison Agriculture. As a key member of our Service Department, you will be responsible for managing and coordinating the workload of our service employees, ensuring high-quality work, effective communication, and exceptional customer satisfaction.
Key Responsibilities
- Assign and schedule internal, customer, and warranty jobs for service employees based on their skills and knowledge.
- Work with the Service Business Manager to provide new hire orientation and mentorship for new technicians.
- Optimize shop efficiency and flow to minimize lost billable hours.
- Ensure effective communication and follow-up on repair status and issues.
- Collaborate with the manager to identify and execute continuous process improvements, training opportunities, and provide backup during peak seasons.
- Direct and assist in diagnosing and troubleshooting machine problems with technicians and apprentices.
- Perform final checks and approvals on equipment before starting work orders.
- Provide exceptional customer service, maintaining customer relations and responding to inquiries and needs.
- Assist the Service Advisor in providing quotes on repairs for internal and external customers, and accurate records of work orders.
- Build and maintain constructive co-worker relations and foster strong team communications and dynamics.
- Assist in conducting safety meetings and encouraging safe working habits.
Requirements
This role is ideal for individuals with:
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Ability to lift at least 40 lbs repeatedly and 40-75 lbs occasionally.
- Ability to work flexible hours, varying shifts, weekends, and holidays.
- Valid driver's license required.
- 5+ years of experience performing complex service repairs and maintenance.
- Ag Equipment Tech (JDTECH) Journeyperson Certification or equivalent.
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag and turf equipment.
- Ability to use current business systems and working knowledge of computer functions.
Why Pattison Agriculture?
We offer competitive wages, excellent benefits, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to grow and develop your career.
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