Technical Support Specialist

3 weeks ago


Etobicoke, Canada Resonaite Full time

Resonaite is a company in the logistics industry seeking a skilled End User Support Technician to join our team.

The ideal candidate will have 4+ years of experience supporting IT equipment, including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment.

Responsibilities:

  • Investigate and diagnose Tier 1 and 2 IT incidents
  • Log all incidents/service requests into the incident management system
  • Maintain accurate inventory of hardware, software resources, and parts
  • Provide basic training and demos for staff as needed
  • Create and maintain support documentation for end users
  • Configure and install PCs, label printers, and cabling
  • Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment
  • Support and troubleshoot software and applications, including Windows 10 and the Office Suite
  • Work with various vendors to support and maintain their systems within the plant environment
  • Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting
  • Perform tasks such as creating computer accounts and resetting user passwords
  • Adhere to departmental policies, processes, standard operating procedures, and instructions

Requirements:

  • 4+ years of experience in IT support
  • A+ IT Technician certification
  • Microsoft Certification (MCSA) is desirable

We offer an estimated salary range of $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, retirement plan, and opportunities for professional growth and development.



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