Technical Support Specialist
3 weeks ago
Resonaite is a company in the logistics industry seeking a skilled End User Support Technician to join our team.
The ideal candidate will have 4+ years of experience supporting IT equipment, including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment.
Responsibilities:
- Investigate and diagnose Tier 1 and 2 IT incidents
- Log all incidents/service requests into the incident management system
- Maintain accurate inventory of hardware, software resources, and parts
- Provide basic training and demos for staff as needed
- Create and maintain support documentation for end users
- Configure and install PCs, label printers, and cabling
- Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment
- Support and troubleshoot software and applications, including Windows 10 and the Office Suite
- Work with various vendors to support and maintain their systems within the plant environment
- Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting
- Perform tasks such as creating computer accounts and resetting user passwords
- Adhere to departmental policies, processes, standard operating procedures, and instructions
Requirements:
- 4+ years of experience in IT support
- A+ IT Technician certification
- Microsoft Certification (MCSA) is desirable
We offer an estimated salary range of $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, retirement plan, and opportunities for professional growth and development.
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