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Front Desk Coordinator

2 months ago


Clairmont, Alberta, Canada Pomeroy Lodging LP Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Pomeroy Lodging LP. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming environment.

Key Responsibilities

  • Guest Service
    • Provide warm and welcoming greetings to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Ensure that all guest rooms are clean and well-maintained, and that any issues are addressed promptly.
  • Front Desk Operations
    • Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
    • Manage guest requests, including room changes, extra amenities, and other special requests.
  • Team Collaboration
    • Work closely with other front office staff to ensure seamless communication and a smooth guest experience.
    • Participate in ongoing training and development to improve skills and knowledge.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
    • Previous experience in a front desk or customer service role an asset.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Basic math skills and accuracy with handling cash and credit transactions.

Working Conditions

This position requires a high level of energy and enthusiasm, with the ability to work a variety of shifts, including evenings, weekends, and holidays. The front desk environment can be fast-paced and dynamic, with a high volume of guest interactions and transactions.

About Pomeroy Lodging LP

Pomeroy Lodging LP is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and providing opportunities for growth and development for our team members.