Front Desk Representative

1 month ago


Clairmont, Alberta, Canada Pomeroy Lodging LP Full time

Job Opportunity

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pomeroy Lodging LP. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding promptly to their needs and resolving any issues that may arise.
  • Efficiently manage front desk operations, including check-in, check-out, and room assignments.
  • Process transactions accurately and efficiently, ensuring all financial and operational procedures are followed.
  • Stay up-to-date on hotel services, amenities, and promotions to provide guests with personalized recommendations and information.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.

Requirements

  • Previous experience in a front desk or customer service role is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proficient in English and basic computer skills, with the ability to learn and adapt to new systems and technologies.

About Pomeroy Lodging LP

Pomeroy Lodging LP is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and providing opportunities for growth and development. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that values teamwork and innovation.



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