Business Continuity Program Manager

1 month ago

Vancouver, British Columbia, Canada E-Comm 9-1-1 Full time
Business Continuity Program Advisor

We are seeking an experienced Business Continuity Program Advisor to join our Operations team. In this newly created position, you will ensure E-Comm 911's operational resilience and preparedness in the face of various disruptions, minimizing the impact on our operations, and maintaining critical functions.

Key Responsibilities:
  • Develop and implement a comprehensive business continuity program, including policies, procedures, and plans.
  • Conduct risk assessments and business impact analyses to identify potential threats and vulnerabilities.
  • Collaborate with various internal departments to develop, test, and update business continuity plans.
  • Identify training needs and lead business continuity training and awareness programs for staff at all levels.
  • Coordinate and conduct regular drills and simulation exercises to test the effectiveness of business continuity plans.
  • Monitor and report on the status of business continuity activities and program effectiveness.
  • Provide expert advice and guidance on business continuity and risk management issues.
  • Support incident response and crisis management activities as needed.
  • Maintain documentation of business continuity plans, procedures, and related records.
  • Stay current with industry best practices, standards, and regulations related to business continuity and disaster recovery.
Requirements:
  • Bachelor's degree in business continuity management, emergency management, or a related field; or a minimum of 3-5 years of recent, related experience in business continuity programming, process improvement, or infrastructure management, or a combination of education, training, and experience.
  • Experience in emergency services and/or contact center experience an asset.
  • Professional designation in Business Continuity, such as CBCP, an asset.
  • Incident Command Systems certification preferred.
  • Knowledge of business continuity management, including the development of business impact analysis, recovery strategies, business continuity plans, plan readiness capabilities, testing and maintenance, and continuity program governance.
  • Strong understanding of industry best practices.
  • Ability to establish and maintain effective relationships and strategic partnerships with internal and external stakeholders through respect and integrity, open communication, teamwork, negotiation/influence, and relationship management.
  • Strong ability to communicate clearly and effectively with the ability to translate complex issues into actionable plans and communications, for a diverse group of stakeholders.
  • Proven ability in developing and maintaining training requirements and material for business continuity and/or disaster management environments.
  • Strong analytical skills and problem-solving skills with the ability to perform complex business and technical analysis and to identify risks and develop appropriate mitigating strategies.
  • Familiarity with project management methodology; ability to plan, organize, and manage project development and to determine, prioritize, and execute project activities.
  • Ability to simultaneously track and drive the development and maintenance of multiple business continuity plans, each involving the coordination of numerous stakeholders, plan contributors, and plan owners.
  • Continuous improvement mindset, committed to seeking out opportunities to streamline, enhance, and improve processes, functions, methods, and tools.
  • A commitment to delivering exceptional service, including providing after-hours support if required.
Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

What We Offer:
  • Meaningful work - work with a sense of purpose, supporting the public and first-responders.
  • Competitive salary - with the opportunity for increases.
  • 4 weeks vacation to start.
  • Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
  • 100% paid extended health and dental benefits.
  • Pension - employer-matched contributions to Municipal Pension Plan, a defined benefits plan.
Vaccination Policy:

E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

Job Details:
  • Number of positions: One.
  • Job status: Regular Full-Time.
  • Hours of work: Monday to Friday, 40 hours per week.
  • Wage/Salary: P 2| $90,000 to $105,000 annually (2024 rates).
  • Employee Group: Exempt.
  • Department: Operations.
  • Location: Vancouver/Burnaby/Hybrid.

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