Delivery Executive

4 weeks ago

Calgary, Alberta, Canada SAP Full time
Job Description

We are seeking a highly skilled Delivery Executive to join our team at SAP. As a key member of our delivery team, you will be responsible for providing effective project/program oversight for one or more Value or Strategic accounts.

In this role, you will work closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions. You will be a significant contributor to the overall success of the customer relationship and will be responsible for ensuring that effective Program Governance is established for each account.

You will be the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go live. In addition to delivery support, you will be responsible for positioning additional SAP Services in support of the success of the customer.

Key Responsibilities:

  • Assist the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
  • Build credibility/trust with Strategic & Value Account customers in solution support solution implementation phase.
  • Manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
  • Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
  • Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level.
  • Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s).
  • Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
  • Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.

Requirements:

  • 7+ Years of program management experience in 4+ SAP Software project lifecycles
  • Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)
  • Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
  • Must be PMP Certified
  • Bachelor's degree is required, Master's degree preferred

Additional Requirements:

  • 10+ years of SAP services sales and delivery experience including services management experience. Major Systems Integrator experience preferred.
  • ERP implementation leadership experience.
  • Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
  • Proven ability to build trusted relationships at the client executive level.
  • Ability to effectively manage and resolve client escalations.
  • Demonstrated leadership by example style in managing teams and clients.

About SAP:

SAP is a leading provider of enterprise software solutions. We help organizations run better by providing innovative software solutions that enable them to operate more efficiently and effectively. Our solutions are designed to meet the needs of businesses of all sizes, from small and medium-sized enterprises to large corporations.

Why Join SAP?

SAP offers a dynamic and challenging work environment that provides opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace that values the contributions of all employees. Our employees are passionate about making a difference in the world and are driven by a shared purpose to help organizations run better.

What We Offer:

SAP offers a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan and other benefits. We also offer flexible work arrangements, including telecommuting and flexible hours, to help employees balance their work and personal life.

How to Apply:

To apply for this position, please submit your resume and a cover letter explaining why you are a strong fit for this role. We look forward to hearing from you

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