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Guest Services Representative

1 month ago

Medicine Hat, Alberta, Canada Sun City Hotels Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Sun City Hotels Ltd. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of hotel facilities and services.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information is maintained.
  • Guest Information: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Emergency Procedures: Follow emergency and safety procedures as outlined by the hotel, ensuring the well-being of guests and staff.
  • Clerical Duties: Perform various clerical duties, including faxing, filing, and photocopying, as required.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Setting: Hotel, motel, resort.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, standing for extended periods.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 35 hours per week.