Account Management Specialist
3 days ago
KEEN Creative is a full-service strategic marketing agency based in Edmonton, Alberta, Canada, with over 20 years of experience in delivering tailored communication solutions that make a difference.
Our diverse team includes digital marketers, graphic designers, web developers, photographers, and videographers, all driven by a shared passion for creativity and excellence.
We proudly serve a wide range of clients, from startups to large public sector organizations across North America, with a focus on building meaningful brands fueled by passion and purpose.
As a strategic marketing partner, our goal is to deliver exceptional work that drives tangible results and shapes communities.
Key Responsibilities:
- Lead the execution of complex strategic projects and campaigns aligned to client objectives and agency standards.
- Build and maintain strategic relationships with key clients, serving as a trusted advisor.
- Mentor and develop the account team through collaboration and training opportunities.
- Stay updated on industry trends and best practices in marketing and agency strategies.
- Provide administrative and project management support to our marketing, creative, and web teams.
- Manage and schedule projects to maintain an efficient workflow.
- Act as a liaison between the client and KEEN's finance team to set up billing information and provide regular updates for invoicing purposes.
- Send regular project updates to clients regarding scope, timelines, and budget.
- Communicate with clients to understand their goals, collect their feedback, and help update project details.
- Management and tracking of brand and marketing assets & inventory.
- Coordinate project timelines and resources based on the scope and team capacity and project milestones.
Requirements:
- Bachelor's degree in marketing, communications, business, or a related field.
- Minimum of 5-7 years of experience in client services or account management within a marketing agency or in account management.
- Proven track record of managing complex client accounts and campaigns.
- Deep understanding of marketing channels and best practices.
What We Offer:
- Paid vacation, sick days, and flex days, as well as additional time off during the December holiday break.
- Employee group health benefits plan (including health and dental).
Please note this is a primarily IN OFFICE position, in Edmonton, Alberta.
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