Digital Service Delivery Executive
4 weeks ago
At Insight Direct UK Ltd, we're seeking an experienced Client Delivery Manager to lead our customer success efforts and drive the delivery of exceptional services.
About the RoleThis is a pivotal position that requires strong communication and relationship-building skills. As a Client Delivery Manager, you will be responsible for ensuring seamless customer experiences and collaborating closely with internal teams to achieve business objectives.
- You'll engage regularly with customers to provide top-notch service and maintain relationships at IT leadership and C-suite levels.
- A minimum of 5 years' experience in Service Delivery, Account Management, or Operations Management is required, as well as excellent written and spoken English communication skills.
What You Can Expect
We offer a flexible work environment with the option to work from anywhere, up to 30 consecutive calendar days per year. Our core values of Hunger, Heart, and Harmony guide everything we do, from building relationships to making a positive impact in our communities.
Key Responsibilities
- Foster long-term customer relationships through regular communication and timely issue resolution.
- Collaborate with internal teams to identify business opportunities and develop strategies to meet customer needs.
- Ensure seamless project delivery, meeting quality standards and customer expectations.
- Develop and implement plans to improve customer satisfaction and retention rates.
Benefits
As a valued member of our team, you can expect:
- A competitive salary range: £60,000 - £80,000 per annum.
- The freedom to work remotely, allowing you to balance work and personal life.
- Ongoing training and development opportunities to enhance your skills and career growth.
- An inclusive and dynamic work environment that fosters collaboration and innovation.
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