IT Director for Digital Transformation

3 hours ago


Mississauga, Ontario, Canada NCRi Inc. Full time

About Us: NCRi Inc. is a cutting-edge digital experience management organization that provides innovative business solutions to clients globally.

Job Summary: We are seeking an exceptional IT Director to lead our digital transformation efforts and drive strategic technology initiatives.

Salary: $180,000 - $220,000 per annum, depending on experience.

Job Description:

CX Leadership: Develop and implement the organization's technology roadmap, aligning with business objectives and driving customer-centric experiences.

Technology Infrastructure: Oversee the installation, configuration, and maintenance of IT infrastructure, ensuring security, reliability, and efficiency.

Digital Transformation & Innovation: Lead automation, AI, cloud computing, agile development, and DevOps initiatives, focusing on scalability and sustainability.

IT Support & Team Management: Manage incident, problem, and change management teams using ITIL methodologies, while fostering innovation and collaboration within the IT team.

Budget & Cost Control: Develop and manage the IT department budget, identifying opportunities for cost savings and efficiency improvements.

Security & Compliance: Implement and maintain IT security protocols, protecting sensitive data and systems, and ensuring compliance with relevant regulations.

Vendor Management: Build and maintain relationships with technology vendors and service providers, negotiating contracts and managing vendor performance.

Project Management: Oversee the execution of IT projects, ensuring timely delivery, budget alignment, and meeting required specifications.

Disaster Recovery & Business Continuity: Enhance and maintain disaster recovery and business continuity plans, ensuring the organization's ability to recover from IT disruptions.

Required Skills & Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 6+ years of experience in IT management, with at least 3 years in a leadership role.
  • 4+ years of experience in IT in a BPO environment.
  • Strong understanding of IT infrastructure, systems architecture, and cybersecurity.
  • Experience managing IT budgets, contracts, and vendor relationships.
  • Strong leadership, communication, and interpersonal skills.
  • Proven experience with project management methodologies.
  • Experience in developing and implementing IT policies and systems that meet operational and regulatory requirements.


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