Restaurant Operations Manager

4 weeks ago


Guelph, Ontario, Canada Williams Fresh Cafe Full time

Restaurant Operations Manager

At Williams Fresh Cafe, we are seeking a skilled Restaurant Operations Manager to oversee the daily operations of our cafe. The ideal candidate will have a strong background in food service management and be able to implement operational procedures to ensure a high level of customer satisfaction.

Key Responsibilities:

  • Determine the type of services to be offered and implement operational procedures to ensure efficient service delivery.
  • Conduct performance reviews to assess employee performance and provide constructive feedback.
  • Cost products and services to ensure profitability and efficiency.
  • Organize and maintain inventory to prevent stockouts and overstocking.
  • Ensure health and safety regulations are followed to maintain a safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies to secure the best prices.
  • Negotiate with clients for catering or use of facilities to increase revenue.
  • Participate in marketing plans and implementation to promote the cafe and attract new customers.
  • Address customers' complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Plan, organize, direct, control, and evaluate daily operations to ensure efficiency and effectiveness.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in food service management.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Knowledge of health and safety regulations and ability to implement them.


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