Recreation Services Supervisor

2 weeks ago

Simcoe, Canada Norfolk County Full time
Job Summary

We are seeking a highly motivated and experienced Recreation Services Supervisor to join our team at Norfolk County. The successful candidate will provide leadership, management, and accountability of the County's recreational services, including community programs, seniors' centers, facility booking, and customer service.

Key Responsibilities
  • Develop, supervise, evaluate, and oversee all customer relations and recreation programming for residents of Norfolk County.
  • Research and analyze trends, technical standards, legislative changes, and business practices to present new opportunities and safeguard the Corporation's interests and exposure to liability.
  • Develop standards and best practices for the provision of quality programs and services.
  • Design, implement, and analyze customer evaluation systems to facilitate continuous improvement.
  • Responsible for short and long-term planning, management, coordination, administration, operation, and delivery of all community programs and services to ensure performance and quality.
  • Responsible for day-to-day coordination and operation of all functions and uses of the Simcoe Recreation Centre, including customer service.
  • Responsible for the management of the facility booking process for all recreation facilities, including arenas, community halls, meeting rooms, pools, pavilions, and sports fields.
  • Responsible for overseeing marketing and promotions strategies, services, and sales functions, including program registration, facility permitting, and customer services that support all department services.
  • Responsible for ensuring equal access to services for vulnerable individuals with special needs, financial challenges, or at risk by developing and implementing various supports and ensuring adequate training for staff and volunteers to foster a welcoming, inclusive culture for all program participants.
  • Responsible for the management of administrative systems, including technology implementation for Recreation-related sales and service.
  • Responsible for job-specific health and safety training for Recreation staff.
  • Develop, implement, and monitor staff work plans in accordance with Departmental and Corporate Strategic Plan initiatives.
  • Ensures effective and efficient responses to phone, email, and front counter inquiries, including the resolution of customer service conflicts referred to the department from ServiceNorfolk, Council, or Director.
  • Recruit, train, manage, coach, and provide guidance to promote effective employee relations and encourage increased morale, innovation, and productivity to meet business needs within the Recreation Department.
  • Provide leadership on behalf of the Department with regard to the interpretation of Provincial and Federal standards and legislation, providing the County's official position on recreation services and facility provision.
  • Consult and collaborate with all levels of government and community groups and agencies to maximize funding opportunities, coordinate service provision, and access current resources and research to optimize opportunities and benefits to residents.
  • Accountable for development, implementation, and monitoring of Departmental and Corporate policies, procedures, and standards of practice.
  • Assists Director on the annual preparation of the department's annual Operating and Capital Budget, variance report, and Capital Forecasting for the County's recreation services requirements.
  • Available to Recreation staff for crisis support, physical/behavioral interventions, hands-on assistance, and decision-making in program delivery.
  • Review documentation of incident/accident reports for community and user groups. Apply appropriate follow-up actions and guidance with teams, volunteers, and customers, modifying programs and services to ensure safe operation during programs and services.
  • Prepare reports for the Director, Senior Leadership Team, and/or County Council, which may include the collection and analysis of data, customer satisfaction, revenue, and expenses, etc.
  • Act as a Norfolk County representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices, and challenges, and to develop partnerships.
  • Participates in regular weekend supervisory rotations and vacation coverage for all Recreation Department Supervisors and fulfills the role of Acting Director on a rotational basis or in the absence of the Director.
Requirements

We are looking for a highly motivated and experienced individual with a post-secondary degree in Recreation and/or Leisure Studies or a related field. A minimum of three years of directly related experience, preferably in a municipal setting, is required. A minimum of one year of supervisory experience is also required. Standard First Aid and CPR certifications are necessary. Professional accreditation, certification, and/or related experience in areas such as Parks and Recreation Management, Therapeutic Recreation, Leadership Training, Fitness, and/or Older Adult Certifications are considered assets. Experience with XPLOR Recreation Management Software is also considered an asset.

We are seeking an individual with strong interpersonal skills, supervisory, leadership, and team-building skills. The successful candidate will have demonstrated experience as a leader who inspires and challenges others to achieve their full potential and can assist the department in meeting the strategic priorities of the County. The ability to exercise discretion and tact and maintain a high degree of confidentiality is essential. Strong customer service skills and the ability to develop and maintain cooperative/collaborative working relationships are also required. Proven leadership and facilitation skills, effective oral communication, and strong interpersonal skills are necessary. Excellent written communication skills, attention to detail, and accuracy are also required. A demonstrated ability to contribute to and build upon a positive and healthy work environment is essential. A demonstrated understanding of the principles and best practices of human resource management, community development, program and event planning, and facility maintenance is also necessary. The ability to deal with individuals and families in distress and at risk is required. Computer expertise in corporate standard software (Microsoft Office) and department-specific software is necessary. The successful candidate must be aware of safe work practices as they relate to job responsibilities and work environment and have a basic understanding of the Occupational Health and Safety Act.

  • Recreation Services Supervisor

    2 weeks ago

    Simcoe, Canada Norfolk County Full time

    Job SummaryThe Recreation Services Supervisor is a key member of the Norfolk County Recreation Department, responsible for providing leadership and management of the County's recreational services. This role requires a strong understanding of recreation programming, customer service, and community development.Key ResponsibilitiesLeadership and Management:...

  • Recreation Services Supervisor

    3 weeks ago

    Simcoe, Canada Norfolk County Full time

    Job SummaryWe are seeking a highly motivated and experienced Recreation Services Supervisor to join our team at Norfolk County. The successful candidate will provide leadership, management, and accountability of the County's recreational services, including community programs, seniors' centers, facility booking, and customer service.Key...

  • Recreation Services Supervisor

    3 weeks ago

    Simcoe, Canada Norfolk County Full time

    Job SummaryWe are seeking a highly skilled and experienced Recreation Services Supervisor to join our team at Norfolk County. The successful candidate will be responsible for providing leadership and management of the County's recreational services, including community programs, seniors' centres, facility booking, and customer service.Key...

  • Recreation Services Manager

    1 day ago

    Simcoe, Canada Norfolk County Full time

    Job SummaryWe are seeking a highly motivated and experienced Recreation Services Supervisor to join our team at Norfolk County. The successful candidate will provide leadership, management, and accountability of the County's recreational services, including community programs, seniors' centers, facility booking, and customer service.Key ResponsibilitiesLead...

  • Recreation Coordinator, Community Planning

    5 months ago

    Simcoe, Canada Norfolk County Full time

    **Basic Function**: Working as part of a team within the Recreation Department, the Recreation Coordinator, Community Programs will be responsible for the development, coordination, implementation, and facilitation of various recreational and inclusion programming, for all ages and abilities, within municipal recreational, community and aquatics programs and...

  • Customer Service Representative

    5 months ago

    Simcoe, Canada Norfolk County Full time

    **Basic Function**: As Ambassador to the Simcoe Recreation Centre, Annaleise Carr Aquatic Centre and Simcoe Seniors Centre the Customer Service Representative will act as liaison between customers and staff and represent the municipality in a consistent and service-oriented manner. The Customer Service Representative - Recreation will ensure all residents...

  • Project Lead, Strategic Recreation Initiatives

    5 months ago

    Simcoe, Canada Norfolk County Full time

    Scope of Position: Under the general guidance of the Director, Recreation, the Project Lead, Strategic Recreation Initiatives, will provide strategic planning, project management and coordination, in addition to communication, oversight of administrative support functions and confidential services to advance key departmental priorities. Duties and...

  • Electrostatic Painter

    5 months ago

    Simcoe, Canada Henderson Recreation Full time

    '''Overview: **Responsibilities**: - Prepare surfaces by cleaning, sanding, and filling holes or cracks - Follow specifications and instructions provided by clients or supervisors - Use power tools and equipment to assist with painting tasks - Ensure that all safety guidelines and protocols are followed - Clean and maintain painting tools and equipment -...

  • Food Service Supervisor

    1 month ago

    Simcoe, Canada Tim Hortons - Simcoe Full time

    Job Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons - Simcoe. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen, ensuring that food and service meet quality control standards, and providing exceptional customer...

  • Food Service Supervisor

    1 month ago

    Simcoe, Canada Tim Hortons - Simcoe Full time

    Job Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons - Simcoe. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen, ensuring that food and service meet quality control standards, and providing exceptional customer...

  • Social Services Professional

    1 day ago

    Simcoe, Canada Norfolk County Full time

    Job Summary: We are seeking a skilled Social Services Worker to join our team at Norview Lodge.Key Responsibilities:Oversee new resident admissions in consultation with Supervisors, Nursing and Personal Care.Participate on committees as needed, i.e. Ethics.Chair the End-of-Life Committee and coordinate the annual End of Life celebration.Facilitate education...

  • Services Supervisor

    5 months ago

    Simcoe, Canada Staples Canada Full time

    : 1240813 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Social Services Professional

    2 weeks ago

    Simcoe, Canada Norfolk County Full time

    Job Summary:The Social Services Worker will be responsible for planning, organizing, and implementing programs and services to enhance the quality of life of residents at Norview Lodge.Key Responsibilities:Oversee new resident admissions in consultation with supervisors and multidisciplinary teams.Participate in committees as needed, such as the Ethics...

  • Food Service Supervisor

    1 month ago

    Simcoe, Canada Simcoe Dairy Queen Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at Simcoe Dairy Queen. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality...

  • Food Service Supervisor

    1 month ago

    Simcoe, Canada Simcoe Dairy Queen Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at Simcoe Dairy Queen. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our food meets the highest quality...

  • Social Services Professional

    7 days ago

    Simcoe, Canada Norfolk County Full time

    Job Summary:The Social Services Worker will play a vital role in enhancing the quality of life of Residents at Norview Lodge. This position requires a skilled professional to plan, organize, and implement programs and services that cater to the diverse needs of our Residents.Key Responsibilities:Oversee new resident admissions and collaborate with...

  • Social Services Professional

    2 weeks ago

    Simcoe, Canada Norfolk County Full time

    Job SummaryWe are seeking a highly skilled and compassionate Social Services Worker to join our team at Norview Lodge. As a key member of our multidisciplinary team, you will play a vital role in enhancing the quality of life of our residents.Key ResponsibilitiesOversee new resident admissions in consultation with supervisors and multidisciplinary...

  • Cupe 23.24 Facility Booking Clerk

    5 months ago

    Simcoe, Canada Norfolk County Full time

    **Basic Function**: - Coordinate and administer the Facility Rental and Allocation Policies, focusing on scheduling and organizing facility bookings (including arena ice/floor, sports fields, halls, meeting rooms, pavilions and pools) and program registrations, as requested by user groups and individuals. - Work closely with the customer and staff to ensure...

  • Social Services Worker

    2 months ago

    Simcoe, Canada Norfolk County Full time

    **Scope of Position**: Under the supervision and direction of the Supervisor, Programs and Volunteer Services and as a member of the multidisciplinary team, the Social Services Worker will plan, organize, implement and assess programs and services to enhance the quality of life of the Residents of Norview Lodge. **Position Description**: - Oversee new...

  • Aquatic Program Supervisor

    3 weeks ago

    Simcoe, Canada Norfolk County Full time

    Job Summary: We are seeking a highly skilled and experienced Aquatic Program Supervisor to join our team at Norfolk County. As a key member of our aquatics division, you will be responsible for overseeing the delivery of swimming programs and ensuring the safety of our patrons. Key Responsibilities:Supervise and coordinate the delivery of swimming programs,...