Recreation Services Supervisor

4 weeks ago

Simcoe, Canada Norfolk County Full time
Job Summary

We are seeking a highly motivated and experienced Recreation Services Supervisor to join our team at Norfolk County. The successful candidate will provide leadership, management, and accountability of the County's recreational services, including community programs, seniors' centers, facility booking, and customer service.

Key Responsibilities
  • Develop, supervise, evaluate, and oversee all customer relations and recreation programming for residents of Norfolk County.
  • Research and analyze trends, technical standards, legislative changes, and business practices to present new opportunities and safeguard the Corporation's interests and exposure to liability.
  • Develop standards and best practices for the provision of quality programs and services.
  • Design, implement, and analyze customer evaluation systems to facilitate continuous improvement.
  • Responsible for short and long-term planning, management, coordination, administration, operation, and delivery of all community programs and services to ensure performance and quality.
  • Responsible for day-to-day coordination and operation of all functions and uses of the Simcoe Recreation Centre, including customer service.
  • Responsible for the management of the facility booking process for all recreation facilities, including arenas, community halls, meeting rooms, pools, pavilions, and sports fields.
  • Responsible for overseeing marketing and promotions strategies, services, and sales functions, including program registration, facility permitting, and customer services that support all department services.
  • Responsible for ensuring equal access to services for vulnerable individuals with special needs, financial challenges, or at risk by developing and implementing various supports and ensuring adequate training for staff and volunteers to foster a welcoming, inclusive culture for all program participants.
  • Responsible for the management of administrative systems, including technology implementation for Recreation-related sales and service.
  • Responsible for job-specific health and safety training for Recreation staff.
  • Develop, implement, and monitor staff work plans in accordance with Departmental and Corporate Strategic Plan initiatives.
  • Ensures effective and efficient responses to phone, email, and front counter inquiries, including the resolution of customer service conflicts referred to the department from ServiceNorfolk, Council, or Director.
  • Recruit, train, manage, coach, and provide guidance to promote effective employee relations and encourage increased morale, innovation, and productivity to meet business needs within the Recreation Department.
  • Provide leadership on behalf of the Department with regard to the interpretation of Provincial and Federal standards and legislation, providing the County's official position on recreation services and facility provision.
  • Consult and collaborate with all levels of government and community groups and agencies to maximize funding opportunities, coordinate service provision, and access current resources and research to optimize opportunities and benefits to residents.
  • Accountable for development, implementation, and monitoring of Departmental and Corporate policies, procedures, and standards of practice.
  • Assists Director on the annual preparation of the department's annual Operating and Capital Budget, variance report, and Capital Forecasting for the County's recreation services requirements.
  • Available to Recreation staff for crisis support, physical/behavioral interventions, hands-on assistance, and decision-making in program delivery.
  • Review documentation of incident/accident reports for community and user groups. Apply appropriate follow-up actions and guidance with teams, volunteers, and customers, modifying programs and services to ensure safe operation during programs and services.
  • Prepare reports for the Director, Senior Leadership Team, and/or County Council, which may include the collection and analysis of data, customer satisfaction, revenue, and expenses, etc.
  • Act as a Norfolk County representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices, and challenges, and to develop partnerships.
  • Participates in regular weekend supervisory rotations and vacation coverage for all Recreation Department Supervisors and fulfills the role of Acting Director on a rotational basis or in the absence of the Director.
Requirements

We are looking for a highly motivated and experienced individual with a post-secondary degree in Recreation and/or Leisure Studies or a related field. The ideal candidate will have a minimum of three years of directly related experience, preferably in a municipal setting, and a minimum of one year of supervisory experience. Standard First Aid and CPR certifications are required, and professional accreditation, certification, and/or related experience in areas such as Parks and Recreation Management, Therapeutic Recreation, Leadership Training, Fitness, and/or Older Adult Certifications are considered an asset. Experience with XPLOR Recreation Management Software is also considered an asset.

The successful candidate will possess strong interpersonal skills, supervisory, leadership, and team-building skills, as well as experience in developing work processes and conducting business process reviews. They will also have demonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organization. Proven leadership and facilitation skills are required to negotiate positive outcomes, and excellent written communication skills, attention to detail, and accuracy are essential. A demonstrated ability to contribute to and build upon a positive and healthy work environment is also required.

The ideal candidate will be able to deal with individuals and families in distress and at risk and have a basic understanding of the Occupational Health and Safety Act. Computer expertise in corporate standard software (Microsoft Office) and department-specific software to data search and entry and to create and modify word-processed documents is also required.

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