Senior Adoption

2 weeks ago

Toronto, Ontario, Canada Softchoice Full time
About the Role

We are seeking a highly skilled Senior Adoption & Change Management Consultant to join our team at Softchoice. As a key member of our adoption and change management team, you will be responsible for helping our customers adopt and optimize Microsoft 365 solutions.

Key Responsibilities
  • Assess customer readiness and maturity for Microsoft 365 adoption, identifying gaps and risks.
  • Develop and execute adoption and change management plans that align with customer business objectives, vision, and culture.
  • Apply change management best practices and methodologies, including stakeholder engagement, communication and awareness planning, personas and use cases, and ongoing measurement.
  • Facilitate workshops, webinars, and events to educate and engage customers' end users, champions, and business stakeholders.
  • Capture business objectives and detailed end user requirements to identify challenges within the organization and areas for targeted improvement.
  • Define and measure success metrics and monitor progress to achieve those metrics.
  • Collaborate with the Adoption & Change Management Trainers to promote knowledge transfer and provide recommendations on training plans.
  • Customize customer-facing materials, including PowerPoint presentations, quick reference guides, communications, and user instructions.
  • Work with the technical project delivery team to align adoption delivery plans with technical implementation.
  • Contribute to cross-team efforts to provide and maintain customer-facing documentation and adoption and change management collateral.
  • Assist with onboarding and training of new hires.
  • Mentor and coach Adoption & Change Management Consultants on adoption and change management methodologies and best practices.
  • Identify future adoption and change management needs and contribute to content creation and maintenance of our content library.
Requirements
  • Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
  • 5+ years of experience in a similar role.
  • Bachelor's degree in human resources, organizational leadership, organizational change management, communications, learning and development, or other related technical degree.
  • Prosci Change Management Certification or other equivalent change management certification.
  • Strong facilitation skills with stakeholders at all levels of an organization, including end users, vendors, management, and executives.
  • Demonstrated written and verbal communications skills at all levels of an organization.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously in a fast-paced environment.
  • Ability to work as part of a geographically diverse team.
  • Excellent working knowledge of Microsoft Office 365 technologies.
  • Ability to travel up to 15% of the time.
About Softchoice

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. We offer hybrid and remote working opportunities, comprehensive benefits from day one of employment, and opportunities for career growth. We are recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years and have been certified as a Great Place to Work in the United States for several years.

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category, including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

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