Senior Adoption

4 days ago

Toronto, Ontario, Canada Softchoice Full time
About the Role

We are seeking a highly skilled Senior Adoption & Change Management Consultant to join our team at Softchoice. As a key member of our adoption and change management team, you will be responsible for helping our customers adopt and optimize Microsoft 365 solutions.

Key Responsibilities
  • Assess customer readiness and maturity for Microsoft 365 adoption, identifying gaps and risks.
  • Develop and execute adoption and change management plans that align with customer business objectives, vision, and culture.
  • Apply change management best practices and methodologies, including stakeholder engagement, communication, and awareness planning.
  • Facilitate workshops, webinars, and events to educate and engage customers' end users, champions, and business stakeholders.
  • Capture business objectives and detailed end-user requirements to identify challenges and areas for improvement.
  • Define and measure success metrics, monitoring progress to achieve those metrics.
  • Collaborate with adoption and change management trainers to promote knowledge transfer and provide recommendations on training plans.
  • Customize customer-facing materials, including PowerPoint presentations, quick reference guides, communications, and user instructions.
  • Work with technical project delivery teams to align adoption delivery plans with technical implementation.
  • Contribute to cross-team efforts to provide and maintain customer-facing documentation and adoption and change management collateral.
  • Assist with onboarding and training of new hires.
  • Mentor and coach adoption and change management consultants on adoption and change management methodologies and best practices.
  • Identify future adoption and change management needs, contributing to content creation and maintenance of our content library.
Requirements
  • Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
  • 5+ years of experience in a similar role.
  • Bachelor's degree in human resources, organizational leadership, organizational change management, communications, learning and development, or other related technical degree.
  • Prosci Change Management Certification or other equivalent change management certification.
  • Strong facilitation skills with stakeholders at all levels of an organization.
  • Demonstrated written and verbal communications skills at all levels of an organization.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously in a fast-paced environment.
  • Ability to work as part of a geographically diverse team.
  • Excellent working knowledge of Microsoft Office 365 technologies.
  • Ability to travel up to 15% of the time.
What We Offer
  • Hybrid and remote working opportunities.
  • Comprehensive benefits from day one of employment.
  • Meaningful work and opportunities for career growth.
  • Two paid volunteer days per year to give back to a cause of your choice.
  • Opportunity to build and grow a career in the technology industry.
  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States for several years.
  • Recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back, and Best Place to Work for LGBTQ+ Equality.
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion, and belonging. People seeking employment at Softchoice are considered without regard to any protected category, including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation, please reach out directly to us. We are committed to working with you to best meet your needs.

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you, and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry; it's quick, simple, and you'll be connected with your new team in no time.

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