Multilingual Insurance Advisor Role

4 days ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time

We are seeking a highly skilled Multilingual Insurance Advisor to join our team at Royal Bank of Canada. This is a full-time, salaried position that offers a comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options.

In this role, you will interact with clients over the phone, providing them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport, and gain clients' confidence will be critical to your success.

You will strive to constantly improve functions, taking a client-focused approach to effectively process client requests and provide advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages, and business loans.

Your key responsibilities will include:

  • Responding to customers by providing information, understanding needs, offering value-added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
  • Securing new business and/or retaining existing business
  • Ensuring customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
  • Taking ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
  • Processing applicable paperwork for clients, ensuring accuracy and completeness of information
  • Meeting monthly sales and retention goals

To succeed in this role, you must have excellent communication skills in French and English, solid aptitude for listening, establishing rapport, and finding the right solutions for customers. Strong attention to detail and problem-resolution skills are also essential. Ability to navigate between multiple systems and flexibility to work a variety of shifts are required.

This position offers a salary range of approximately $55,000 - $75,000 per year, depending on experience. If you are a motivated and results-driven professional looking to make a difference in the lives of our clients, we encourage you to apply.

Royal Bank of Canada is committed to diversity and inclusion. We believe that diversity creates a healthier, more innovative environment that allows everyone to thrive. At RBC, we are dedicated to creating an inclusive workplace that values and respects the perspectives and backgrounds of all employees.

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