Technical Support Representative

2 weeks ago


Prince Rupert, Canada CityWest Cable and Telephone Corp Full time
Job Overview

This is a technical support position that requires extensive interaction with the public. As a key member of our team, you will handle requests related to technology repair, replacement, monitoring, and problem resolution for City West services.

Responsibilities
  • Maintain positive relationships with customers to provide exceptional customer experience.
  • Deliver superior customer service using City West tools and support systems to maximize first contact resolutions.
  • Receive, log, and respond to customer support requests, escalating to the appropriate team when unable to resolve the issue.
  • Troubleshoot and resolve customer inquiries, initiating corrective action by assisting users through solutions or remote access of their devices.
  • Monitor City West systems and escalate issues to the appropriate team.
  • Account for and record audits.
  • Provide follow-up customer contact to ensure satisfactory resolution.
  • Be available to work flexible shifts, including evenings, weekends, and statutory holidays, in a 24/7/365 environment.
Requirements
  • Secondary School Diploma (required)
  • Post-Secondary studies are an asset
  • Minimum one-year experience in a computerized environment
  • Minimum one year of customer service experience
  • Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.
Skills and Competencies
  • Ability to interact professionally with diverse groups (peers, customers, supervisors, managers, and subject matter experts) using empathy and patience.
  • Good communication skills (oral and written)
  • Strong problem-solving skills
  • Organized and attentive to detail
  • A 'can-do' attitude
  • Use of empathy, patience, and sincerity when handling challenging situations
  • Ability to work individually and as part of a team
Compensation and Benefits

From $24.25 per hour, with opportunities for overtime pay. Additional benefits include casual dress, company events, company pension, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, vision care, and wellness program.

Schedule and Location

The schedule includes 8-hour shifts, day shifts, evening shifts, holidays, Monday to Friday, morning shifts, night shifts, on-call duties, overtime, and weekend work as needed. The job is based at the CityWest Cable and Telephone Corp office.



  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    This role is perfect for individuals who thrive in fast-paced environments and possess excellent communication skills. At CityWest Cable and Telephone Corp, we are seeking a Technical Support Representative to join our team.Key Responsibilities:Maintain and develop positive relationships with customers to provide exceptional customer experiences.Deliver...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at CityWest Cable and Telephone Corp. This is a fantastic opportunity for an individual with excellent customer service skills, technical knowledge, and experience working in a fast-paced environment.Job SummaryThis is a casual position that requires extensive...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time €24

    Nature of Work: This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time €25

    Nature of Work: This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: * This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    CityWest Cable and Telephone Corp: A Dynamic Work EnvironmentWe are one of the largest employers in Northern BC, driven to learn and excel in our industry. Our goal is to provide a positive work environment that fosters growth and exceeds customer expectations.About the RoleThis Full-time Permanent position will see you working out of our Campbell River, BC...


  • Prince Rupert, Canada Prince Rupert Port Authority Full time

    The South Kaien Import Logistics Project, on behalf of South Kaien Import Logistics General Partner, a partnership between Metlakatla Development Corporation (MDC) and Prince Rupert Port Authority (PRPA), is looking for a Construction Project Manager to oversee the development of critical logistics infrastructure on South Kaien Island.The Construction...


  • Prince Rupert, Canada Prince Rupert Port Authority Full time

    The South Kaien Import Logistics Project, on behalf of South Kaien Import Logistics General Partner, a partnership between Metlakatla Development Corporation (MDC) and Prince Rupert Port Authority (PRPA), is looking for a Construction Project Manager to oversee the development of critical logistics infrastructure on South Kaien Island. The Construction...


  • Prince Rupert, Canada Prince Rupert Port Authority Full time

    The South Kaien Import Logistics Project, on behalf of South Kaien Import Logistics General Partner, a partnership between Metlakatla Development Corporation (MDC) and Prince Rupert Port Authority (PRPA), is looking for a Construction Project Manager to oversee the development of critical logistics infrastructure on South Kaien Island.The Construction...

  • Project Manager

    6 months ago


    Prince Rupert, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the ...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time €25

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Prince Albert, Canada Redhead Equipment Full time

    Redhead Equipment has an exciting opportunity available for a Product Support Representative covering the areas around our Prince Albert branch. The successful candidate will provide ongoing parts, service and sales support to new and existing customers for all of our product lines including Machine Control and Precision Farming technologies. At...