Customer Service Representative
6 days ago
We are one of the largest employers in Northern BC, driven to learn and excel in our industry. Our goal is to provide a positive work environment that fosters growth and exceeds customer expectations.
About the RoleThis Full-time Permanent position will see you working out of our Campbell River, BC office as a Customer Service Representative Tier I. Your key responsibilities will include providing exceptional customer service, managing customer requests, and communicating CityWest products and services effectively.
Key Accountabilities:- Maintain and develop positive relationships with customers to deliver outstanding customer experiences
- Manage customer inquiries and requests for products and/or services information, order status, and supporting CityWest products
- Utilize fact-finding skills to qualify and quantify customer requirements, ensuring customized solutions meet customer expectations and business needs
- Communicate CityWest products and services to existing and new customers through various channels
- Respond to email requests and inquires using superior customer service and business writing skills
To be successful in this role, you will need:
- Secondary School Diploma (Post-Secondary studies are an asset)
- A minimum of one-year experience in a computerized environment
- A minimum of one year of customer service experience
- Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.
- Casual dress code
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
The estimated salary for this position is $25.28 per hour, making it a competitive offer for anyone looking to join a dynamic team like ours.
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