Customer Service Representative

6 days ago


Prince Rupert, Canada CityWest Cable and Telephone Corp Full time
CityWest Cable and Telephone Corp: A Dynamic Work Environment

We are one of the largest employers in Northern BC, driven to learn and excel in our industry. Our goal is to provide a positive work environment that fosters growth and exceeds customer expectations.

About the Role

This Full-time Permanent position will see you working out of our Campbell River, BC office as a Customer Service Representative Tier I. Your key responsibilities will include providing exceptional customer service, managing customer requests, and communicating CityWest products and services effectively.

Key Accountabilities:
  • Maintain and develop positive relationships with customers to deliver outstanding customer experiences
  • Manage customer inquiries and requests for products and/or services information, order status, and supporting CityWest products
  • Utilize fact-finding skills to qualify and quantify customer requirements, ensuring customized solutions meet customer expectations and business needs
  • Communicate CityWest products and services to existing and new customers through various channels
  • Respond to email requests and inquires using superior customer service and business writing skills
Requirements

To be successful in this role, you will need:

  • Secondary School Diploma (Post-Secondary studies are an asset)
  • A minimum of one-year experience in a computerized environment
  • A minimum of one year of customer service experience
  • Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.
Benefits and Perks:
  • Casual dress code
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program
Salary Information:

The estimated salary for this position is $25.28 per hour, making it a competitive offer for anyone looking to join a dynamic team like ours.



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