Digital Product Manager

3 weeks ago

Toronto, Ontario, Canada BMO Full time

Job Summary

We are seeking a highly skilled Digital Product Manager to join our team at BMO Financial Group. As a Digital Product Manager, you will be responsible for designing and delivering digital experiences, particularly around digital payments, for our Small Medium Businesses/Enterprises customer segment.

Key Responsibilities

  • Define and execute digital payments experience strategy, roadmap, and prioritization, aligned with business goals
  • Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launch
  • Own the requirements/user stories/product needs backlogs and prioritization process in an Agile Scrum operating model
  • Define and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team's backlog
  • Prioritize and sequence digital product launches based on the needs of our customers, business priorities, internal stakeholder groups and the evolving competitive landscape
  • Support the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.) by building effective relationships to deliver on key outcomes
  • Analyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customers
  • Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives

Requirements

  • 5 - 7 years of product management experience with a track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry
  • Expertise in designing digital experiences, especially digital payments, for B2B customers (SMB / Mid-market / Corporate Customers)
  • Prior experience as a PO (Product Owner) in Scrum teams; comfortable with prioritization, grooming backlog, etc.
  • In-depth experience in product strategy and business case management. With the ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets
  • A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
  • Go-getter spirit, strong sense of ownership and eager to get things done
  • In-depth knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics
  • Decisive – ability to consume and interpret relevant data to drive product decisions / recommendations in a timely manner; decisiveness over analysis paralysis
  • Verbal & written communication and presentation skills – ability to tell the art of the possible
  • Collaboration & team skills – negotiate with tech and partner product teams to get things done
  • Analytical and problem-solving skills – creativity and connecting missing dots

What We Offer

BMO Financial Group offers a total compensation package that includes a salary range of $74,800.00 - $138,600.00, a salaried pay type, and a comprehensive benefits package that includes health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About BMO

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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