Security Supervisor
4 weeks ago
Casino Ajax is seeking a highly skilled and experienced Dual-Rate Security Supervisor to join our team. As a key member of our security team, you will be responsible for supervising a team of security officers in a shift work environment, fostering a safe and efficient work environment, while maintaining an open-door policy.
Key Responsibilities:- Supervise and lead a team of security officers to ensure the safety and security of our guests and employees.
- Assist with hiring, training, evaluations, recognition, and development of security officers.
- Responsible for the protection of company assets and property.
- Monitor, document, and report internal and external violations, unsafe conditions, potential hazards, suspicious persons, and activities.
- Prepare written and electronic statements as required.
- Escorting guests and team members as needed.
- Enforcing restricted access by unauthorized persons.
- Observing transactions, slot drops, chip fills, and transferring items to Lost & Found.
- Performing identification checks on guests who appear under 30.
- Referring disputes to the Supervisor, Security.
- Conducting regular patrols of the interior and exterior of the property as assigned.
- Performing crowd control as directed.
- Attend to first aid incidents.
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations.
- Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program.
- Investigate, report, and document all irregular, unusual, suspicious, or illegal activities prior to the end of shift.
- Monitor guest self-exclusion program as required.
- Post-secondary diploma in Law and Security or related field.
- Minimum of one (1) year of supervisory experience in a related field.
- Strong leadership, organizational, interpersonal, analytical, verbal, and written communication skills.
- Working knowledge of computer application packages.
- Current First Aid/CPR Certificate, along with Non-Violent Intervention Technique Certificate.
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
- Must successfully complete the EMR course.
- Bilingualism considered an asset.
- Smart Serve certification.
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
- Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
- Tools and technology needed to delight your clients.
- Opportunity to work with and learn from diverse industry leaders.
- Freedom to innovate and support new and better ways to be successful.
- Environment that values diversity as a source of strength.
- Fun and dynamic work environment.
Candidates must be ready and willing to work at both sites, work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs.
Great Canadian Gaming Corporation is committed to diversity, equity, and inclusion and welcomes all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
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