IT Specialist for Mobile Device Management

3 hours ago

Dorval, Quebec, Canada Air Canada Full time
Job Title: Specialist, End User Services

At Air Canada, we are committed to excellence and innovation in the aviation industry. We are seeking a highly skilled Specialist, End User Services to join our team.

Job Summary:

The Specialist, End User Services will be responsible for managing Air Canada's mobile device strategy, including hardware standards, usage policy, and data management. This role will also involve ensuring that our vendors provide adequate services and performance to maintain business continuity.

Key Responsibilities:
  • Oversee the procurement, deployment, and maintenance of corporate smartphones and iPads.
  • Liaise with telecommunications providers to manage contracts, services, and billing.
  • Resolve any issues related to telecom services and ensure uninterrupted connectivity.
  • Evaluate and recommend telecom services and plans that best meet the company's needs.
  • Work with Endpoint Management team to implement and enforce mobile device management (MDM) policies.
  • Conduct regular audits and assessments of mobile device fleet.
  • Develop and deliver training programs for employees on the use of mobile devices and telecom services.
  • Maintain documentation and user guides for mobile devices and telecom services.
  • Manage relationships with device manufacturers and telecom providers.
  • Monitor vendor performance and ensure service level agreements (SLAs) are met.
  • Create, maintain, and enforce policies for device eligibility, telecom services usage (i.e. data usage).
  • Maintaining and updating technical documents and procedures.
  • Lead requirement and systems analysis efforts, including translating business requirements.
  • Define and maintain methods, techniques, and calculations for identifying ways to improve business/technical processes.
Qualifications:
  • Relevant university degree/technical certification(s), and/or experience commensurate to the role.
  • 6-10 years of experience managing mobile devices and telecom services.
  • Experience with one or more of Canada's main Telecom vendors (Rogers, Bell, Telus) an asset.
  • Ability to handle high level of technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.
  • Demonstrate significant technical depth to lead strategic technology priorities.
  • Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation.
  • Accountability and Credibility - Takes responsibility for the results and future direction of the organization.
  • Customer Orientation - Demonstrated concern for satisfying one's external and/or internal customers.
  • Results Orientation - Focusing on the desired end result of one's own or one's unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Forward Thinking - Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
  • Fostering Teamwork - As a team member, the ability and desire to work cooperatively with others on a team.
  • Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach.
  • Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements:

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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