Digital Imaging Support Specialist

2 months ago


Toronto, Ontario, Canada Vistek Full time
Job Summary

We are seeking a highly skilled and experienced Digital Imaging Support Specialist to join our team at Vistek. This role will provide exceptional technical customer service and administrative support to our digital imaging customers, management, and staff.

Key Responsibilities
  • Provide technical expertise in video, photography, lighting, audio, and drones to answer customer questions and resolve issues.
  • Supervise and train the receptionist team, ensuring seamless customer interactions and efficient operations.
  • Manage call volumes, direct phone calls to appropriate departments, and troubleshoot 3CX Phone System issues.
  • Issue reports to management on service levels, provide system support for phone setup and changes, and maintain security protocols.
  • Responsible for all cash transactions, petty cash, and daily cash closings, as well as maintaining inventory and security keys.
  • Provide administrative services support for all stores and departments, including organizing staff lunches, meetings, and events.
  • Interact with other departments to create seamless customer interactions regarding order pick-ups, revisions, payments, and fulfillment related tasks.
Requirements
  • Education and experience in the digital imaging field with technical expertise in video, photography, lighting, audio, and drones.
  • Experience as an Administrative or Executive Assistant, with strong working knowledge of Microsoft Office Suite and ERP systems.
  • 2+ years minimum customer service experience, with exceptional customer service skills, excellent written and verbal communication skills, and ability to multi-task.


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