Customer Service Supervisor

4 weeks ago

Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at RESULTS ADVERTISING. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Lead a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Conduct performance reviews and provide coaching and development opportunities to team members.
  • Manage customer service metrics and reports to ensure that customer service standards are met.
Requirements
  • College/CEGEP degree in a related field.
  • 1-2 years of experience in a customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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