Customer Service Supervisor

4 weeks ago

Richmond Hill, Ontario, Canada HM International Consulting Limited Full time
Job Title: Customer Service Clerks Supervisor

We are seeking a highly skilled and experienced Customer Service Clerks Supervisor to join our team at HM International Consulting Limited.

Job Summary:

The Customer Service Clerks Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a proven track record of supervising and developing teams, with a strong focus on customer satisfaction and employee engagement.

Key Responsibilities:
  • Conduct performance reviews and provide feedback to team members
  • Perform same duties as workers supervised, including handling customer inquiries and resolving issues
  • Recruit and hire staff to join the customer service team
  • Co-ordinate, assign and review work to ensure efficient and effective customer service delivery
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and accuracy
  • Dependability and reliability
  • Efficient interpersonal skills and excellent oral and written communication
  • Initiative and ability to work independently
  • Interpersonal awareness and judgement
  • Team player with a client-focused approach
Work Conditions and Physical Capabilities:
  • Work under pressure and in a fast-paced environment
  • Ability to work in a team environment
  • Excellent communication and interpersonal skills
Personal Suitability:
  • Accurate and reliable
  • Client-focused and team-oriented
  • Dependable and efficient
  • Excellent communication and interpersonal skills
  • Initiative and ability to work independently
  • Interpersonal awareness and judgement
  • Team player with a client-focused approach

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