Quality Assurance Specialist

1 week ago


Mississauga, Ontario, Canada Gardaworld Full time
Job Overview

We are seeking a highly skilled Quality Assurance Specialist to join our team in the aviation security industry. As a key member of our team, you will be responsible for ensuring compliance with Standard Operating Procedures (SOP) and providing oversight to ensure that all operations meet client expectations.

About the Role

The successful candidate will have a minimum of three to five years of experience in the aviation or security industry, with a strong background in quality assurance/control. They will also possess excellent written, verbal, and communication skills, as well as proficiency in Microsoft Office, particularly Excel. The ability to work independently and as part of a team, with minimal supervision, is essential.

Key Responsibilities
  • Perform audits and engage in active oversight to SOP compliance and checkpoint performance
  • Oversee and document compliance with CATSA's SOPs and GardaWorld BMS across the region
  • Provide feedback to Screening Officers and inform Service Deliver Manager (SDM) of findings in a timely manner
  • Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly
  • Conduct and/or assist audits (CATSA CCP, CGSB, and/or Internal Audits)
  • Conduct site inspections, breach investigations, and infiltration test investigations
  • Assist various departments with continuous improvement initiatives
  • Identify opportunities for improvement and provide follow-up, positive, and constructive feedback
  • Assist with the development, issuance, and tracking of Corrective Action Plans based on performance evaluations or incidents
  • Collect data to measure SOP compliance and Screening Officer performance
Requirements
  • A minimum of Grade 12 Diploma or GED equivalent is required
  • Post-secondary diploma or degree is preferred or Business Management or Auditing equivalent work experience
  • A minimum of three to five years of experience in the aviation or security industry
  • A minimum of two to five years combined experience in training and/or quality
Competencies
  • Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information
  • Managerial Courage– Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary
  • Composure – Composure Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
  • Conflict Management – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise
  • Fairness - Acts equitably and fairly; has candid discussions; doesn't have hidden agenda; doesn't give preferential treatment
  • Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources
Working Conditions

The successful candidate will be required to travel within Canada on occasion and may be exposed to sounds and noise levels that are distracting or uncomfortable. They will also work near others, sharing the same workspace and working with people from varying organizational levels, divisions, departments, and geographical locations. A set permanent schedule is not available, and overtime may be required dependent on program needs.



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