Ecommerce Operations Manager
1 month ago
We are seeking an experienced Ecommerce Operations Manager to join our team in Sault Ste. Marie, ON.
About the Role:The successful candidate will provide exceptional customer service by assisting customers with their shopping needs. This will be achieved by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates.
Responsibilities:- Training and Development: Participate in the training and development of all OMNI Associates to ensure they have the necessary skills to excel in their roles.
- Back Office Setup: Complete Back Office Setup including Review of Future Grocery Order Summary, Grocery Order Daily Pickup Report, Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity, Assignation of CFAs, Fills in Staging Whiteboards, Setting up of Handhelds/Printers for CFAs.
- Email and AMP+ Management: Check email and AMP+ for Action Items on a regular basis to stay on top of tasks and responsibilities.
- Picks and Post-Pick Activities: Complete daily picks where necessary and perform post-pick activities such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day.
- Customer Service: Lead by example and greet all customers in a polite and friendly manner. Assist customers by promoting products/services, locating merchandise and making purchase decisions.
- Age: 16 or older
- Preferred Qualifications: Walmart will accommodate the disability-related needs of applicants and associates as required by law.
446 Great Northern Rd, Sault Ste. Marie, ON P6B 4Z9, Canada
Estimated Salary:$45,000 - $60,000 per year, depending on experience
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