Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time
Job Description

We are seeking a highly skilled and detail-oriented Guest Experience Ambassador to join our team at Pomeroy Kananaskis Mountain Lodge.

About the Role

The Guest Experience Ambassador will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. This role requires a friendly, attentive, and professional demeanor during all guest encounters.

Main Responsibilities
  • Maintain a clean and welcoming front desk area, lobby, and guest entrance.
  • Answer phones and greet guests in a prompt and courteous manner, adhering to Westin/Marriott brand standards.
  • Process check-ins and check-outs, register transactions, and provide information on hotel services and room locations.
  • Efficiently book guest reservations requested by phone, in person, or online.
  • Develop and maintain positive working relationships with other departments.
Requirements
  • Minimum of one year of experience in a full-service or select-service hotel required.
  • Proficient in English.
  • Tech-savvy.
Working Conditions

This position may include day shifts, afternoon shifts, or evening shifts any day of the week or weekend, with occasional night audit shifts if needed. The role requires long periods of standing and may involve lifting and bending.

Compensation

The estimated salary for this role is between $45,000 and $60,000 per year, depending on experience.



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