Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team in Calgary, AB. In this role, you will be responsible for greeting and interacting with guests and visitors.
Key Responsibilities- Screen applicants and facilitate efficient queuing, entry, and movement into designated areas.
- Verify applicant documentation to ensure completeness and order, identify deficiencies, and inform clients.
- Coordinate queues into agreed-upon time blocks and minimize waiting times for applicants with limitations.
- Treat the public fairly, professionally, and courteously.
- Perform document sorting, packaging, labeling, and tracking for courier pick-up.
- Respond to crowd control emergencies and alert Mission guards as necessary.
- Be vigilant for signs of fraud and report instances to the Operations Manager.
- Address applicant complaints and inform the Operations Manager.
- Work outdoors to welcome applicants, review documentation, and perform crowd control functions.
- Perform other duties assigned by the Operations Manager.
- A High school diploma is required.
- A minimum of 1 year of experience in customer service is essential.
- Familiarity with basic computer operations, printers, and Android tablets is necessary.
- The ability to obtain and retain a USG security clearance is mandatory.
- Excellent written and oral communication skills in English are required; proficiency in French is an asset.
- Strong analytical and problem-solving skills are crucial.
- A professional appearance and demeanor with exceptional customer service skills are necessary.
- Able to work effectively under pressure and in a dynamic environment.
- Legally eligible to work in Canada.
- Hires quickly and pays weekly.
- Medical and dental benefits upon qualification.
- Free training programs available.
This is an exciting opportunity to join our team in Calgary, AB, as a Customer Service Representative. If you meet the requirements and qualifications, we encourage you to apply.
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