Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada HGS Full time

Job Description

Your Impact: As a Customer Service Representative, you'll have the opportunity to work in a collaborative environment with one goal – making a positive impact on customers' lives. We'll train you to be an expert in your field, so you can confidently deliver an exceptional customer experience.

You'll interact with customers through inbound calls, identifying their unique needs and matching them with products and services that meet those needs. You'll exercise emotional intelligence to improve the overall customer experience.


A day in the life of a Customer Service Representative includes:

  • • Communicating with customers through inbound calls, answering questions about our products and services.
    • Identifying customer needs through active listening, providing solutions and recommendations based on those needs.


You'll troubleshoot and resolve internet issues using tools and techniques defined by our clients. Take a consultative approach with customers experiencing problems, owning the issue and resolution, and finding the root cause of the problem.


Additional responsibilities include:

  • • Documenting customer needs, interactions, and outcomes in our system.
    • Creating a WOW factor in every interaction through exceptional communication skills, taking ownership of the interaction, and speed of service.


We're looking for individuals who are compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people's lives.

Requirements:

You're at least 18 years old, have a High School Diploma or equivalent, and can work between the hours of 7:00 AM and 12:00 AM EST with some flexibility. You have at least 6 months of customer service experience and understand the value of coaching/feedback.

Benefits:

We offer a competitive salary range of $40,000-$60,000 per year, depending on experience, as well as opportunities for growth and professional development.

About Us:

HGS is a leading business process management company that provides customer service and support solutions to clients across various industries. We're committed to delivering exceptional customer experiences and empowering our employees to grow professionally.



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