Bilingual Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada Chicago Title Canada Full time

Chicago Title Canada has been a trusted provider of title insurance services for over 170 years. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.

Key Responsibilities

Communicate effectively with internal and external clients through various channels.
Maintain strong relationships with clients, providing exceptional customer service and resolving issues in a timely manner.
Identify and assess client needs to achieve satisfaction.
Handle client complaints and provide solutions and alternatives within established time limits.
Ability to deal with difficult clients and resolve customer issues in a diplomatic and professional manner.

Requirements

Proven customer service experience.
Must be fully bilingual (written and verbal) in French and English.
Strong phone contact handling skills and active listening.
Highly professional with a customer service focus.
Strong analytical skills and the ability to problem-solve with minimal direction.
Strong written and oral communication skills.
Excellent multi-tasking, organizational, and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
Real estate experience in a law firm and/or title insurance environment.
Knowledge and understanding of both commercial and residential real estate practices.
Flexible, team player that works well under pressure with minimal supervision, in order to meet tight deadlines.
Strong computer skills including thorough knowledge of Microsoft Office, Teraview, Conveyancer, econveyance.
Must be available to work varied shifts including evenings.
Willing to work overtime when required.



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