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Field Service Supervisor

2 months ago

Québec, Quebec, Canada TOMRA Full time
Job Summary

TOMRA Food is seeking a highly skilled Field Service Supervisor to lead and supervise a team of Field Service Engineers. The successful candidate will be responsible for delivering technical support, maintenance, installation, and customer training services for TOMRA's sorting equipment.

Key Responsibilities
  • Provide exceptional customer service to both external and internal customers.
  • Drive the team to meet goals for customer satisfaction, revenue, and cost control.
  • Respond to and resolve inquiries from customers, Sales Agents, and Area Sales.
  • Collaborate with Managers and Field Service Engineers on technical issues.
  • Travel to customer sites as needed to resolve unresolved technical issues.
  • Research and analyze field reports and maintenance checklists to solve problems.
  • Perform quarterly KPI and annual reviews with the team.
Requirements
  • A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent experience.
  • 2+ years of supervisory experience with customer service background.
  • Working knowledge of electronic system troubleshooting, PC repairing, diagnostic testing, analog and digital circuits, electrical power circuits, PLC circuits, and basic test equipment such as oscilloscopes and voltmeters.
  • Strong analytical skills and clear communication abilities.
  • Proficiency in English and French preferred.
  • Extensive domestic and international travel, up to 70%.
  • Must be able to obtain a valid passport and must be able to obtain a visa to work in Canada and the US.
About TOMRA

TOMRA is a globally renowned company committed to transforming how we all obtain, use, and reuse the planet's resources to enable a world without waste. We offer a strong benefits package, healthy PTO policy, and opportunities for professional growth and development.