Field Service Supervisor

3 weeks ago

Québec, Quebec, Canada TOMRA Full time
Job Summary

TOMRA Food is seeking a highly skilled Field Service Supervisor to lead and supervise a team of Field Service Engineers. The successful candidate will be responsible for ensuring the efficient and effective delivery of technical support, maintenance, installation, and customer training services for TOMRA's sorting equipment.

Key Responsibilities
  • Deliver exceptional customer service to both external and internal customers.
  • Drive the team to meet goals for customer satisfaction, revenue, and cost control.
  • Respond to and resolve inquiries from customers, Sales Agents, and Area Sales.
  • Collaborate with Managers and Field Service Engineers on technical issues.
  • Travel to customer sites as needed to resolve unresolved technical issues.
  • Research and analyze field reports and maintenance checklists to solve problems.
  • Perform quarterly KPI and annual reviews with the team.
Requirements
  • A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent experience.
  • 2+ years of supervisory experience with customer service background.
  • Working knowledge of electronic system troubleshooting, PC repairing, diagnostic testing, analog and digital circuits, electrical power circuits, PLC circuits, and basic test equipment such as oscilloscopes and voltmeters.
  • Strong analytical skills and clear communication abilities.
  • Proficiency in English and French preferred.
  • Extensive domestic and international travel, up to 70%.
  • Must be able to obtain a valid passport and must be able to obtain a visa to work in Canada and the US.
About TOMRA

TOMRA is a globally renowned company committed to transforming how we all obtain, use, and reuse the planet's resources to enable a world without waste. We offer a strong benefits package, healthy PTO policy, and inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates.

We are passionate about people and seeing them succeed. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged. At TOMRA, we proudly recognize cultural diversity, inclusiveness of thought, and individuals to create a great working environment for our employees.

For applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $90,000 - 100,000 CAD.

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