Brand Integrity Specialist

1 week ago

Bedford, Quebec, Canada Shannex Incorporated Full time
Job Title: Brand Integrity Specialist

Shannex Incorporated is seeking a highly skilled Brand Integrity Specialist to join our team. As a key member of our Brand team, you will be responsible for championing the consistent application and measurement of organizational standards for service excellence.

About the Role

In this role, you will develop, maintain, and evaluate standards for operational service excellence across all operating divisions and corporate services. You will also develop relationships and spend time on site with operational leaders, subject matter experts, and team members to ensure standards are understood and championed.

Key Responsibilities
  • Develop and maintain standards for operational service excellence
  • Develop relationships with operational leaders and team members
  • Assess brand health through various organizational assessment tools
  • Support the development and delivery of training and education materials
About You

We are looking for a highly motivated and detail-oriented individual with a passion for the healthcare sector and a commitment to service excellence. You will have prior experience in measuring satisfaction and/or customer experience through surveys, assessments, and a licensed driver with the ability to travel (25-50%).

About Us

Shannex Incorporated is a trusted provider of accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are delivered by Great People who create an exceptional resident experience and a positive, fulfilling work environment.

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