Brand Integrity Specialist

3 days ago

Bedford, Quebec, Canada Shannex Incorporated Full time
Job Title: Brand Integrity Specialist

Shannex Incorporated is seeking a highly skilled Brand Integrity Specialist to join our team. As a key member of our Brand team, you will be responsible for championing the consistent application and measurement of organizational standards for service excellence.

About the Role

In this role, you will:

  • Develop, maintain, and evaluate standards for operational service excellence across all operating divisions and corporate services.
  • Build relationships and collaborate with operational leaders, subject matter experts, and team members to ensure standards are understood and championed.
  • Ensure proper governance of brand integrity materials, including standards, to ensure current information is published and accessible to team members.
  • Support the development and delivery of training, education, and resource material to ensure the brand foundation is integrated across the organization.
  • Assess brand health through various organizational assessment tools, including the Quality of Life survey, move-in surveys, service excellence standard assessments, and resident and family input.
About You

We are looking for a detail-oriented collaborator with a natural ability to build and maintain relationships across large networks of subject matter experts. You will have a passion for the healthcare sector and helping to connect people with meaningful information, opportunities, and services that improve their quality of life.

You will be proficient in the use of Microsoft Office suite and have prior experience in measuring satisfaction and/or customer experience through surveys, assessments, and other tools.

A licensed driver with the ability to travel (25-50%) is required.

About Us

Shannex Incorporated is a trusted provider of accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are delivered by Great People who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

We are committed to delivering exceptional service and creating a positive impact on the lives of our residents, communities, and team members.

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