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Learning Design and Delivery Manager
2 months ago
The Manager, Learning Design and Delivery plays a crucial role in the success of Scotia Wealth Management and the Practice Excellence and Training Group within Client Solutions. This position is responsible for providing facilitation, support, and leadership of Wealth Management training programs, including the Wealth Management Associate Program (WMAP) and the Wealth Advisor Development Program (WADP) and the Advancing Client Relationships Program (ACRP).
Key Responsibilities- Champion a Customer-Focused Culture
- Deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Facilitate Learning Programs
- Implement learning curriculum through in-person and online sessions and activities.
- Ensure content is current and relevant.
- Collaborate with Senior Managers
- Work closely with Senior Managers across the Practice Excellence and Training group to ensure seamless management of all project plans, schedules, and logistics associated with Wealth Management in-field training programs.
- Develop Learning Aids and Materials
- Develop learning aids, presentations, facilitator guides, and collateral to meet presentation and learning objectives.
- Communicate with Subject Matter Experts
- Develop and maintain strong communication/relationships with subject matter experts to collaborate on programs.
- Support Exam and Course Coordination
- Support the planning and coordination of all exams, courses required by or related to mandated designations and professional accreditation for in-field roles across Wealth businesses.
- Lead Program Communication Strategies
- Lead the coordination and execution of program communication strategies.
- Identify and Create Efficiencies
- Work to identify and create efficiencies across programs.
- Stay current with emerging learning and development trends.
- Understand Risk and Compliance
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively Pursue Effective Operations
- Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles.
- Ensure the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
- Champion a High-Performance Environment
- Champion a high-performance environment and contribute to an inclusive work environment.
- Education and Experience
- University or College degree.
- At least 5 years of experience in Financial Services.
- Skills and Abilities
- Excellent written, verbal, and presentation skills.
- Competent in Microsoft Word, Excel, and PowerPoint.
- Ability to work well in a team environment.
- Strong learning design and facilitation skills.
- High degree of initiative.
- Preferred Qualifications
- Canadian Securities Course.
- Bilingual English/French (written and oral) an asset.
- Adult learning experience.
- Project management experience an asset.
- Solid knowledge of marketplace and competitive practices.
