Software Technical Support Expert

1 week ago


Toronto, Ontario, Canada NP Financial Full time
About NP Financial

NP Financial is a reputable financial services company seeking a skilled Software Technical Support Expert to join our team.

Salary and Benefits

We offer a competitive salary of $45,000 - $65,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, paid time off, and opportunities for career growth and professional development.

Job Description

The Software Technical Support Expert will provide technical support and assistance to users experiencing difficulties with computer systems, software applications, and equipment. This role involves:

  • Responding to user inquiries and resolving technical issues in a timely and professional manner;
  • Providing guidance and training to users on the proper use of software applications and equipment;
  • Collecting and maintaining a log of problems and solutions for future reference;
  • Participating in the design and implementation of new software applications and system upgrades;
  • Configuring and troubleshooting hardware and software issues.
Requirements and Qualifications

To be successful in this role, you should possess:

  • A bachelor's degree or equivalent experience in a related field such as computer science, information technology, or a related field;
  • 1-2 years of experience in technical support or a related field;
  • Excellent communication and problem-solving skills;
  • Ability to work independently and as part of a team;
  • Familiarity with Windows and Linux operating systems, as well as Microsoft Office and Google Suite applications.
Work Environment

This is a permanent, full-time position requiring 30-40 hours of work per week. The work environment is dynamic and fast-paced, with opportunities for professional growth and development.



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