Senior Operations Manager

24 hours ago


Milton, Ontario, Canada OPENLANE Full time
About Us

OPENLANE is a leading technology company that simplifies wholesale vehicle transactions. We provide innovative solutions to our customers, empowering them to make informed decisions in the used vehicle market.

What We Offer
  • Competitive salary range: $85,000 - $110,000 per year
  • Employer-paid benefits package including medical, dental, and vision insurance
  • Generous RRSP matching program
  • Paid time off and vacation days
  • Opportunities for professional growth and development
Job Description

We are seeking an experienced Senior Operations Manager to lead our Vehicle Logistics Center (VLC) team. This is a key role that requires a hands-on leader with a strong operational background and excellent communication skills.

The successful candidate will be responsible for overseeing daily operations, implementing process improvements, and ensuring exceptional customer satisfaction. Key responsibilities include:

  • VLC performance oversight, focusing on profitability, operational efficiency, and customer satisfaction
  • On-site leadership, providing feedback and fostering a positive work environment
  • Operational excellence, implementing best practices in vehicle inspections, logistics, and customer support
  • Change management, leading and facilitating adoption of new initiatives
  • Relationship management, building positive relationships with VLC staff, internal teams, and external vendors/partners
Requirements
  • Bachelor's degree or equivalent experience
  • 3+ years of hands-on operational leadership experience in automotive or a related field
  • Strong understanding of vehicle inspections, logistics, and customer support processes
  • Excellent communication, problem-solving, and decision-making skills
Nice-to-Haves
  • 5+ years of experience in automotive remarketing
  • Experience with process improvement methodologies
  • Familiarity with Google Suite or similar tools


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