Senior Operations Manager
24 hours ago
OPENLANE is a leading technology company that simplifies wholesale vehicle transactions. We provide innovative solutions to our customers, empowering them to make informed decisions in the used vehicle market.
What We Offer- Competitive salary range: $85,000 - $110,000 per year
- Employer-paid benefits package including medical, dental, and vision insurance
- Generous RRSP matching program
- Paid time off and vacation days
- Opportunities for professional growth and development
We are seeking an experienced Senior Operations Manager to lead our Vehicle Logistics Center (VLC) team. This is a key role that requires a hands-on leader with a strong operational background and excellent communication skills.
The successful candidate will be responsible for overseeing daily operations, implementing process improvements, and ensuring exceptional customer satisfaction. Key responsibilities include:
- VLC performance oversight, focusing on profitability, operational efficiency, and customer satisfaction
- On-site leadership, providing feedback and fostering a positive work environment
- Operational excellence, implementing best practices in vehicle inspections, logistics, and customer support
- Change management, leading and facilitating adoption of new initiatives
- Relationship management, building positive relationships with VLC staff, internal teams, and external vendors/partners
- Bachelor's degree or equivalent experience
- 3+ years of hands-on operational leadership experience in automotive or a related field
- Strong understanding of vehicle inspections, logistics, and customer support processes
- Excellent communication, problem-solving, and decision-making skills
- 5+ years of experience in automotive remarketing
- Experience with process improvement methodologies
- Familiarity with Google Suite or similar tools
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