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Hotel Operations Manager
1 week ago
Manga Hotel Group is a leading hospitality company that operates a portfolio of upscale and boutique hotels across the globe. Our properties are known for their exceptional service, luxurious amenities, and unique experiences that exceed guest expectations.
We are currently seeking an experienced and dynamic Assistant General Manager to join our leadership team at TOOR Hotel in Toronto. The successful candidate will play a critical role in driving operational excellence, ensuring guest satisfaction, and contributing to the hotel's overall success.
Key Responsibilities:
- Assist the General Manager in overseeing all hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
- Monitor guest satisfaction and actively resolve any concerns or issues to ensure a high level of service quality.
- Supervise, train, and motivate hotel staff, fostering a collaborative and high-performing team.
- Assist with budgeting, financial forecasting, and cost control to ensure profitability.
- Collaborate with the sales and marketing teams to support promotional initiatives and revenue growth.
