Hotel Operations Manager

7 days ago


Toronto, Ontario, Canada Silver Hotel Group Full time
About Silver Hotel Group
Silver Hotel Group is a reputable company committed to ensuring a culture of respect, appreciation, and fun. Our fast-paced environment offers exciting opportunities for growth and development.

Job Overview
We are currently seeking a skilled Rooms Division Supervisor to join our team. The ideal candidate will have extensive front office experience and support housekeeping operations. Key responsibilities include supervising front desk agents, monitoring check-in/check-out procedures, and collaborating with the housekeeping team to ensure room readiness and cleanliness standards.

Responsibilities
  • Supervise front desk agents to provide seamless guest experiences.
  • Monitor check-in/check-out procedures to maintain efficiency and accuracy.
  • Assist in handling guest complaints, special requests, and service recovery efforts.
  • Ensure compliance with hotel policies, procedures, and brand standards.

Requirements
The ideal candidate will possess excellent leadership, interpersonal, and communication skills. Previous hotel Front Desk and Housekeeping experience is required. Additionally, the ability to handle high-pressure situations, exercise good judgment, and make quick decisions is essential. Computer literacy and proficiency in MS Office are also necessary.

Benefits
Silver Hotel Group offers a comprehensive benefits package, including education reimbursement, RRSP matching program, annual wellness credit, team member referral program, leadership development, team building events, culture of recognition program, and hotel stay discounts. We prioritize employee satisfaction and well-being, providing a supportive work environment that encourages personal and professional growth.

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