Hotel Operations Manager

3 days ago

Toronto, Ontario, Canada Hyatt Hotels Corporation Full time
Job Description:

To support the General Manager in maintaining the highest standards of excellence, we are seeking an experienced Assistant General Manager. As a key member of our leadership team, you will oversee daily hotel operations, ensuring seamless coordination between departments to deliver an exceptional guest experience.

Key Responsibilities:

1. **Operational Management**: Assist the General Manager in overseeing front desk, housekeeping, food and beverage, and maintenance departments. Ensure efficient coordination and excellent communication among departments to deliver exceptional guest experiences.

2. **Guest Experience**: Monitor guest satisfaction and actively resolve any concerns or issues to ensure high-quality service. Foster a positive environment that encourages repeat business and positive reviews.

3. **Leadership & Staff Development**: Supervise, train, and motivate hotel staff, promoting a collaborative and high-performing team. Encourage professionalism, accountability, and respect among employees.

4. **Financial Management**: Assist with budgeting, financial forecasting, and cost control to maintain profitability. Monitor labor costs, inventory, and other operational expenses to ensure alignment with goals.

5. **Sales & Marketing Support**: Collaborate with sales and marketing teams to support promotional initiatives and revenue growth. Identify opportunities for improving occupancy rates, increasing ADR, and driving overall revenue.

6. **Quality Assurance & Compliance**: Ensure the hotel operates in compliance with local, provincial, and federal regulations. Maintain brand standards and oversee cleanliness, safety, and maintenance inspections.

7. **Emergency & Crisis Management**: Serve as the point of contact for emergency situations, including guest or staff concerns, natural disasters, or security incidents. Manage and direct response protocols.

Requirements:

We are looking for an individual with minimum 3-5 years of experience in hotel management, preferably in an upscale or boutique hotel environment. You should have strong leadership skills with a proven ability to manage, inspire, and mentor a diverse team. Excellent communication and interpersonal skills are essential, with a focus on guest relations. In-depth knowledge of hotel operations is required, including front desk, housekeeping, and food & beverage services. Strong financial acumen, including experience with budgeting, cost control, and financial reporting, is also necessary. Proficiency in hotel management software and Microsoft Office Suite is a must. Ability to work flexible hours, including weekends and holidays, is required. We seek a commitment to excellence, hospitality, and delivering a superior guest experience.

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